How to respond to an invitation for an interview. How to call the applicant and conduct a telephone interview

HR managers are the face of the company. Candidates, communicating with him, form a general idea of ​​the company. It is important that from the first such acquaintance the applicant has a good impression of the company and a desire to take a vacant position in it. To do so, you need to correctly write and issue an invitation to an interview.

From the materials of this article you will learn:

Invitation for an interview as the first step towards further cooperation

In the event that a company positions itself highly in the labor market and makes high demands on candidates when recruiting, its managers, being the face of the company, must also observe business etiquette and competently approach the issue of finding and selecting new employees. Since it is with an invitation to an interview that interaction with the applicant begins, the organization and design of that procedure can be considered the hallmark of the company. And at the same time, it does not matter at all in what form this invitation was made - in writing or through personal contact by phone.

Before sending an invitation to an interview to the applicant, it is necessary to study the resume sent by him and decide whether it fits the conditions. If yes, you need to draw up an invitation for an interview. At the same time, it is better to supplement the standard form taking into account the characteristics of the candidate.

The invitation must be drawn up taking into account the significance of the position itself and the understanding that a highly qualified specialist knows his price in the labor market and treats himself with respect. Therefore, each such candidate requires an individual approach, especially if they are representatives of rare and sought-after professions, in the selection of which such rather expensive methods were used as headhunting or executive search. At the same time, an individual approach involves not only mentioning the name and patronymic in the invitation for an interview, but also expressing gratitude for the resume sent.

There are many templates for interview invitations on the Internet, but it is better to use them only as a sample. Each HR manager can create their own templates, which will take into account both the significance of the position and the significance of a particular workplace. This will ensure that the candidate does not receive an invitation that is indistinguishable from those sent by other companies.

Requirements for an invitation to an interview:

• respectful, businesslike, concise style;
• lack of grammatical errors;
• simplicity and consistency of presentation, excluding double interpretation;
• maximum information content, excluding the appearance of additional questions from the candidate.

What should an interview invitation contain?

The invitation for an interview must contain the full name of the company and its area of ​​activity. Indicate the date, time and place where the applicant will need to appear. To help him navigate better, you can attach a map of the location. In addition, the invitation should indicate which specialists will conduct the interview, indicate their names, patronymics and surnames, as well as their positions.

Key points in an interview invitation

• The name of the company and its area of ​​activity;
• Place and time of the interview (attach location map if necessary);
• Specify the participants of the interview (position, full name);
• Job title and requirements;
• Specify the list of required documents

In order to avoid misunderstandings, in the invitation for an interview, you can indicate the name of the vacancy and the requirements for it. It will not be superfluous to describe the conditions, the specifics of the work, the applied remuneration scheme. It is also advisable to include in the invitation for an interview a list of documents that the candidate will need to present to confirm his professional status and work experience.

Samples of well-written interview invitations

Example 1

With mass recruitment of line personnel

When sending out invitations for an interview, it is necessary to take into account not only the specifics of the vacancy, but also the number of applicants. So, with a mass recruitment of linear personnel, candidates can be sent the following invitations for an interview:

Example 2

When Candidate Must Meet Special Requirements

When, in order to fill a vacancy, a candidate must meet special requirements, he can be sent an invitation with the following content:

Example 3

When a candidate's skills and experience are suitable for another job

Sometimes it happens that a suitable candidate has already been found. However, the experience and qualifications of the applicant allow him to take another vacancy that suits him. In this case, the invitation to the interview might look like this:

Phone interview invitation

When it comes to high or unique positions, the applicant deserves special treatment. In this case, it is better to announce an invitation to an interview during a personal conversation on the phone. He may have questions that the manager will answer promptly. Sometimes an invitation by phone is also necessary in cases where the applicant in the resume forgot to indicate the email address for communication.

You should start a conversation after the manager introduces himself and names the company on behalf of which he is calling. Further, addressing the candidate by name and patronymic, you should find out whether this vacancy is still relevant for him. If the answer is yes, then he needs to tell in detail about the vacancy and its specifics.

An invitation to an interview should be announced after the candidate is ready to record. After that, he needs to tell:

• the date and time of the interview;
• location;
• the positions of the people who will conduct the interview;
• contact phone number for communication.

The HR manager should be ready to answer additional questions if the interlocutor has them. During the entire conversation, it is necessary to maintain a polite, friendly and calm tone.

With the advent of such an option for recruiting newcomers as recruiting via the Internet, in five years it has reached the point that all interviews conducted with a job seeker on the Internet via e-mail or text chats have ceased to bring the desired results, which they were at first. Therefore, over time, such a concept as interview scripts and sales.

The problem is that almost all options for inviting a job seeker to the remote work we offer have become similar to the limit and just become boring. This is what began to alert applicants at the time of inviting candidates. Although, despite this, some of the most active participants in the project continue to more or less successfully recruit, as

Imagine a person who has been looking for some kind of remote job for a long time, and without that little trust in earnings in Oriflame, so every time he is asked what you offer him by correspondence, he receives stereotypical and identical answers in an interview with you. And in the end, he generally finds out that we are talking about Oriflame. And such an interview with an invitation to join the project, he meets almost every time.

Not only has Oriflame become perceived by many as an obsessive and undesirable phenomenon, but even when they receive offers in the form of text in interviews to become an Oriflame consultant, people, in principle, do not want to figure everything out themselves and simply blindly believe in negative stereotypes about MLM . Like it or not, but all applicants in the vast majority are seekers of the purest freebie, like not investing a penny, but having millions.

This does not happen in principle, nowhere and never. There are still some expenses in business, the only question is - what kind? You need to invest a lot of money in any typical type of business, but you don’t need to in Oriflame. And this is the purest truth. MLM gives everyone the opportunity to earn gigantic amounts of money with very little spending!

This is the key point of any job interview. This should be the first point of your interviews, whether by mail, chat or telephone. Next, I will tell you why it is much better to conduct interviews by phone or Skype, and not, for example, by mail.

If you want to know something on the topic or something else, then I will be happy to talk with you - my page in VK .

Candidate invitation by phone

As I said above, for various reasons, the trust of applicants for remote earnings on the Internet to Oriflame is quite undermined. A very small percentage of actively working consultants, conducting interviews by mail or social networks, build their branches quite well. And what about the rest? There are two options here: either dramatically increase your recruiting work with established methods (which not everyone can), or try to switch to interviews with a candidate by phone, inviting them to the business in person.

Human psychology initially works in such a way that, regardless of the topic of the conversation, if one wants the second to accept his views and go over to his side, then the second will subconsciously be more disposed to the first if the interview is live, for example, by phone. Accordingly, there will be much more trust, and the effect of your invitations to the candidate to join the project by phone will be much more significant.

And in order to make the effectiveness of your invitations through telephone interviews even higher, you should not just talk with the candidate, as you do in ordinary communications with anyone, but using strong motivational moments during conversation. The manner of conducting a conversation, intonation, the words you use and other subtleties - all this greatly affects the final result of telephone interviews.

How to properly build a conversation when inviting a candidate by phone

Everything is simple here, although many do not understand how to really conduct a conversation with a recruit. More precisely, everyone or almost everyone understands, but not everyone understands how to achieve the desired result from a telephone interview, so that the recruit immediately after talking with him agrees to register in Oriflame.

Start with the fact that everything you use in negotiations by e-mail or in chats with invitations to join the project can be applied in the same way when talking on the phone. Is that the amount of text will be much larger. But what is important here is not the spoken text in its pure form, but a certain basis for conducting an interview. If you have it, you will be able to have a great conversation while recruiting over the phone.

Moreover, initially you should fully know the answers to all the alleged questions of the interlocutor, and believe me, there will not be many such questions. All other options will be components of the main questions on your proposed work. Moreover, prepare for the conversation in such a way that your answers “bounce off your teeth” - it will not work in another way to effectively build a telephone interview.

For example, from the common questions of the applicant, you can hear these most frequently asked:

How long does the initial stage of work last?
What is the piece rate?
When will I receive my salary?
How much will I receive?
Why is my passport information required?
When will I receive the first money?
Tell me, is this Oriflame?
How is payment made and what are the guarantees?
What will my responsibilities include?
What is the essence of your work?
Do you have to be official?
What will I be paid for and how much?

As you can see, some questions are repeated, only in different words. Accordingly, knowing the answers to all of them, you can easily conduct an interview with an invitation to newcomers to Oriflame without any problems.

The main component in a telephone conversation

The main component of a successful interview with a candidate is not knowing all the answers to many of the applicant's questions (this item is in second place). It is different - in the ability to interest the interlocutor in a conversation so that, figuratively speaking, his “eyes would burn” in the end, and he himself would ask you to register him in Oriflame as soon as possible. When conducting a telephone interview, you should exude natural optimism and confidence in what you offer. Your communication style should also be relaxed and genuine.

Of course, not everyone can, when communicating live, conduct a conversation naturally, instantly answer any questions of the applicant and, with their lively and enticing monologue, pull the interlocutor to their side. But be that as it may, learning how to properly conduct a telephone interview is not at all difficult - the main desire, faith in success and, of course, no deception of the applicant.

A selection of high-quality videos will help you understand all the subtle and complex psychological aspects of conducting a conversation with a recruit so that the effectiveness of a telephone interview with a candidate is as high as possible. There will be many times more trust in you on the part of the interlocutor during live communication.

Good day, dear friend!

Incoming calls to us are expected and not very. Including interview invitations. It is important not to confuse one with the other.

Let's imagine a situation:

You were interested in the vacancy and you adjusted your resume for it, compiled a cover letter and sent it. Everything is as it should be, honor by honor. Waiting for an answer. A day passes, two or three. No hoo. Then they started spinning, talking to someone else, the usual whirlpool of events.

After 10 days, suddenly a call from the company where you sent your resume. And you have already forgotten ... And you are trying to remember who it is on the go. In response to the first words, "You sent us a resume, right," say: "Um ... yes ... it seems so ...".

The first impression is created by the first words. The fact that you mumble and try to think on the go is not the best option. It's different when you say, “Of course, I sent my resume a week ago. I'm glad you called, I was expecting a call."

An important rule - remember all the companies where you sent your resume . In order not to scratch your head, trying feverishly to remember what you wrote to them and whether you wrote at all.

So you give the impression of a person who "does not care" what and where he writes.

The person on the other end of the wire must understand that they are waiting for his call.

It is advisable to keep a written record of contacts. So it's better to remember. A simple sign: to which company and when did you send your resume. Here you can also add the dates of upcoming interviews, their results and much more.

What a Recruiter Wants to Know

Usually the first telephone contact is a short express interview.

The recruiter wants to determine:

• Is the offer of the company relevant for you today?
• You are a real person and the one who sent the resume.
• You follow at least elementary rules of business communication. If instead of "Hello" he hears "Who is this?" in the tone of a person who was disturbed at the wrong time, the conversation may not take place or quickly curtail.

How to prepare for a conversation?

In order not to slow down during a conversation and make it productive and useful for you, I recommend that you adhere to the following rules of the rules:

• Prepare in advance the questions that you will ask during the first conversation. A sample list of questions can be viewed.
• Prepare answers to typical interview questions. Some of them can be set already during a telephone conversation
• If noise interferes, such as transport, or it is inconvenient to speak for other reasons. It's better to reschedule the conversation. At the same time, say that you will call back yourself and ask which phone number.
• During a conversation, it makes sense to smile slightly. I speak seriously. A smile changes the voice and gives it a pleasant timbre. Try it yourself.
• In a telephone conversation, unlike a face-to-face interview, frequent pauses are undesirable. Try to keep the conversation moving with words such as "okay", "so", "yeah", "of course", etc.
• Be sure to address the person by their first name. Not in every sentence, but every other time. It's important, take my word for it.

Your minimum tasks

1. Determine if you are ready to continue communicating with this company
2. Show that you are a pleasure to talk to. You are a well-mannered, polite, positive, "alive" person
3. Answer questions and ask your own questions
4. Decide on the date, time of the face-to-face interview and with whom it will take place

After the conversation, make notes on your spreadsheet about important information, if any.

How to determine the left offices?

Calls from unfamiliar companies in about 80% of cases are all kinds of "lure" in different pyramids, work such as insurance or real estate agents, and sometimes just scammers.

We discussed how to define various kinds of "nikanor offices".

Invitation by mail

Almost all pseudo-invitations and "offers" are now automatically sent by mail services to spam. Because the people who write this usually have no idea not only about recruiting, but in general about how to offer a job.

The sender's address in quotation marks, unaddressed address like "hello", or even without it at all, exclamation marks. All this is a reason to send a message to spam if it did not get there right away.

Campaigns to which you sent resumes through job portals are usually not emailed. They call or write on the site with a request to call back.

You should carefully look at the letters only from those companies where we sent the resume. There will be few, if any, such letters. Usually also prefer to call.

If such a letter nevertheless came, the answer should not be delayed. How to write an answer correctly, we analyzed.

I emphasize again the main idea of ​​the article : invitations to interviews, calls from employers should not take you by surprise.

Your interlocutor should immediately understand that his call is expected and desired. The first impression will create a positive tone for all further communication.

Thank you for your interest in the article.

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Have a nice day!

Every person seeking to find a suitable job must know and understand the business schemes of interaction with potential employers. After the candidate has correctly compiled a resume and sent it to the desired positions, he awaits an invitation for an interview. If the resume is of interest to the employer, then he will definitely get in touch.

And when the invitation for an interview has come, the applicant must confirm the meeting, usually in a letter. And prepare for the cherished interview. How should you respond to an invitation for an interview? Should I reply right away or should I wait? We will tell you in our article.

Confirmation of the invitation is your official consent to the meeting and interest in cooperation. How to correctly answer so as to interest the employer?

To begin with, it is worth noting that you should not give consent instantly. Wait half a day before posting a response. The HR specialist will get the impression that you are a serious, busy person. Thus, if you received a letter during the day, then it is worth responding to an invitation for an interview in the evening. And if the invitation came at the end of the working day, give an answer the next morning. At the same time, you will have time to think again about whether you are really interested in this work. If something in the invitation is not clear to you, do not hesitate to call back and clarify.

How to issue an invitation confirmation?

After the potential employer has sent you a letter with the date and time of the upcoming meeting, you need to acknowledge receipt of the letter and inform that you are ready for the meeting at the specified time. Your letter must be serious. Do not allow familiarity.

Sample

Hello Ivan Ivanovich!

Thank you for the invitation. I will be glad (a) to come to your office at such and such a time (indicate the dates and times that are convenient for you. If already offered, confirm the meeting at the appointed time).

Sincerely,

Full name, phone

Dear Sergey!

Your letter has been received and read by me. I am very grateful to you for the invitation. I will be at the interview at the appointed time.

date, signature

Hello… (sender's name)!

Thank you for the invitation to the interview. I carefully studied the information provided about the company and the vacancy (if the letter was with a detailed description or links to the company's website and the vacancy). I'm interested in your offer. I am ready to meet with you ... (insert the date agreed earlier).

Sincerely, (your name)! (telephone and other means of communication)

“Respect (th-th) (name, the one to whom you are writing the answer)! Your letter has been received. Appointment on (date, time) confirmed. Thanks a lot for the invitation. Sincerely, (your name, date, signature)

How to respond negatively to an employer for an invitation to an interview?

If you are not satisfied with one or more points in the job offer, then you should give a negative answer that you are refusing to meet. Don't leave in English. A written refusal will show your business side and perhaps the employer will offer you more favorable employment conditions. One way or another, a well-mannered person will definitely answer that he is no longer interested in the offer.

Waiver Sample

“Hello, (name of the person to whom you are writing the answer),

I have received your invitation, but I cannot accept it at the moment. The fact is that I am not entirely satisfied with (Here, list all the points that cause you doubts). I am counting on (Here, list your conditions under which you are ready for employment). I look forward to our further cooperation. Sincerely, (Your name, surname, signature and date)"

If you change your mind, try to correctly indicate the reason for the refusal.

Good afternoon, (name of person contacting you)! I have carefully studied your proposal and at the moment I have to refuse the meeting, because:

I have made the decision to stay at my old job;

I have already received a job offer and I have given my consent;

At the moment, I don't need to look for a new job;

For personal reasons, my job search has been put on hold for the time being.

Be sure to clarify the following points:

Date, place and time of the interview;

What documents do you need to bring with you?

Who will the meeting be held with?

Specify the name and phone number of an employee who can be contacted in case of unforeseen situations.

If you are invited for a telephone interview

You received a long-awaited call from the company you wanted to work for. A recruiter may call you, not only to invite you for an interview, but also to conduct a telephone interview to begin with. During your telephone conversation, the recruiter will probably ask questions about your professional experience, knowledge, and also understand how well you can conduct business conversations and the degree of your adequacy in general. If the answers suit the recruiter, you will be invited to a personal meeting. Please note that during the telephone conversation you also have the opportunity to ask questions. And it's worth using it. Be sure to write down all the information provided by the recruiter.

If you are called by an unfamiliar employer. It’s worth listening carefully to the offer to begin with, asking how they learned that you are looking for a job, asking questions that interest you. Feel free to ask again if you don't understand something.

As a rule, HR specialists duplicate all the information voiced earlier in the email. But just in case, check this point. After you understand that all the important criteria for you have been met and the proposals are of interest to you, you should give a positive answer about the meeting. You should not go beyond the agreed period, if such were announced.

And so now you know how to write an interview confirmation letter. Stock up on self-confidence and start preparing for the interview. And we wish you successful employment and the job of your dreams!

Now for some theory. I will tell you about how to behave when talking on the phone.

The purpose of the person answering the phone- Invite the candidate for an interview if he meets the requirements of the vacancy.

The product of the person answering the calls,- the best candidates who came to the company for an interview.

Table 3.5List of programs for maintaining a database of candidates

Continuation

Everyone knows how important a first impression is. In our case, it develops at the first contact - a phone call. Showing respect for the interlocutor, we show how important he is to us. It all starts with good manners.

Service - it is the act of helping another person. We provide a service to the candidate - on the one hand, and to the manager for whom we hire an employee - on the other.

You should have a clear description of the vacancy and requirements for the candidate before your eyes. Be prepared to give him comprehensive information on how to find your office. A conversation with one candidate should not exceed three minutes.

When answering calls, consider the following factors.

1. Positive attitude. Mood is a certain direction of thoughts and feelings. How you say it is just as important as what you say. Your intonation during a telephone conversation is more important than a decent conversation. Does your voice sound interested, friendly, sincere? Or does it feel antagonistic or bored? Does it suggest that you are doing the person a favor by talking to him? We must be interested, sincere, gracious and friendly.

2. Speed. The handset must be taken on the third call (if it is in tone mode). This rule has been tested in practice, and everything suggests that it would be useful to follow it. When speaking on the phone, do not speak too slowly or too quickly. A well-established method in practice is to pay attention to the speed of the client's communication and try to keep up with the same pace on your part. This will allow you to communicate "on the same wavelength." When talking on the phone, you should not raise your voice or make the interlocutor wait too long. Be polite and competent!

3. Volume, your messages must reach the listener over a distance. With the right volume, the listener can comfortably hear your words without straining or pulling their head away from the receiver. Make sure the other person can hear you effortlessly. I'm sure you know what it's like to try to understand a person who is mumbling something under his breath. Make sure that the interlocutor understands you correctly.

So, you have formed a list of candidates with whom you need to interview, you need to find out how interested they are in changing jobs. To invite candidates, I use several options:

Phone call;

Letter by e-mail;

SMS from a free site.

Candidates usually include mobile and home phones in their resumes. It is better to make a call to the home phone in the evening, since during the day the candidate is at work or at other interviews. The best time to call is from 19:00 to 22:00.

In Appendix 3 you will find an example of telephone conversations with the candidates you found, and in Appendix 4 - with candidates who responded to the vacancy you posted.

I give two examples. Option 1 is my personal life experience, based on the principles of conducting such negotiations in the Forum-NTS company, and the second - expanded - is based on the standards of negotiating in Western companies.

From Appendix 5 you will learn how to properly send offers via SMS and email.

After you have spoken with the candidate on the phone and clarified a number of questions, be sure to write down the received

information. Also write down your opinion about the candidate - later you can compare these data and make a decision on the selection or screening of the applicant.

Let's take a look at what difficulties may arise during telephone conversations with a candidate and what needs to be done in such cases.

1. The candidate receives the same salary as you offer, but is highly qualified and wants to change jobs. Tell him about the intangible advantages of the company, and also about the fact that the payment is specified at the interview with the immediate supervisor and directly depends on the qualifications of the candidate.

2. Your candidate is not qualified enough or, on the contrary, is too qualified for this vacancy. It is necessary to immediately tell the candidate that your client needs a specialist with different experience. Then try to get information from him about specialists whom he can recommend. \ change. Let the candidate know that you will definitely keep J in mind and regularly notify of all new vacancies.

3. The candidate makes poor contact, is slow, does not show strong interest. Perhaps he has an interest, but there are serious reasons for rejecting your offer (works for a long time at his place of work, it is inconvenient to get to a new job, they promised a salary increase, etc.).

Make him feel - this work floats away from him:

From the looks of it, you're doing great. I'm afraid I'll only waste my time if I introduce you to my client.

..“Think about it at home. And if you're still interested in my offer, /call tomorrow morning - I'll introduce you to my client.

The candidate has information about specialists who can apply for a vacancy, but wants to offer them a vacancy himself. Explain to him:

I have information that could influence this person's decision, but you don't.

I understand that you care about him, but be aware that he may not want you to know about his plans. I won't tell him how I got his name. So how can I find it?

/ Why do you burden yourself with my work?!

Don't take away my opportunity to make someone happy.

The candidate is afraid that information about the job change may become known not only to you, but also to his managers.

Ivan Ivanovich, confidentiality is the first commandment of my profession. If I don't follow it, I'll lose all my clients. I won't do anything to jeopardize your position.

Build credibility, describe your position and give basic information about the company:

Question:"What is the name of the company?" The candidate may tell you that he knows his industry and all the companies operating in it well. He may also say that he has already been interviewed in many of them.

Answer.“The company asked for confidentiality and not to mention the names before the interview of the recruiter with the candidate.” Question:"How do you know my name?"

Answer.“You were well-received by someone who appreciates you and your work. He asked not to be named for the time being.

“My job is to find the best people in the industry. And such an outstanding person as you is not difficult to find. at

"From one of our assistants whose job it is to find people like you."

At this stage of initial negotiations ends, and we move on to the assessment of the candidate and the most important stage - the interview.